If clients can only book by calling during business hours, some of them won't book at all. Online booking lets a client schedule a session when it's convenient for them, including evenings and weekends, without waiting on a callback.
What we built for a massage and stretch studio
Healthy Balance Bodyworks is a massage and stretch therapy studio. It needed a calming website that lets clients learn about services and book appointments online. The site we designed includes service and package details, online booking, and gift card sales. See the Healthy Balance Bodyworks case study.
What a booking system should handle
Bee More Media also makes Nelson Scheduler, a WordPress appointment-booking plugin for service businesses, including clinics and wellness practices. Its feature list is a good checklist for any clinic choosing a booking tool:
- Real-time availability, so clients only see open times.
- Multi-staff calendars and per-staff schedules, if more than one provider sees clients.
- Temporary slot holds, which keep two people from booking the same time.
- Recurring appointments and waitlists for fully booked slots.
- Services with set durations, pricing, and buffers between appointments.
- Online payments, multi-session packages, gift certificates, and membership plans.
- A self-service client portal, where clients can see their appointments and reschedule or cancel online.
- Automated SMS reminders and email confirmations.
Keep the booking page simple
Put the booking button where people look for it: the top of the page and the end of each service description. Show each service's length so clients pick the right one. And test the whole flow on a phone before launch.
Read more about wellness clinic website design in Grand Rapids.
Talk it through with us. Book a free consultation at beemoremedia.com/contact or call 931-220-7630. Bee More Media, 271 Rasmussen Drive, Trufant, MI 49347. We work with businesses throughout Grand Rapids and West Michigan.